Chatbot platforms are largely stuck in discovery or planning mode, punting consumers to external travel sites for booking. But business travel is breaking out of that box.
Amex GBT just unwrapped new AI tech, including a connector for Anthropic’s Claude platform. And Kayak for Business released its first conversational AI effort inside its dedicated corporate travel portal, along with a new agent-to-agent connector so partner companies can link their agents directly to the platform.
Similarities under the hood are logical and necessary. For instance, both route bookings through existing policy-compliance systems before anything gets ticketed. How that happens and where is what matters.
Amex GBT expanded its AI footprint, meeting travelers inside AI environments they already use for work — starting with enterprise Claude, with Google Chat and Teams coming next — without surrendering ownership of the transaction. Kayak’s business uni
